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EXTENDED SUPPORT MODEL | 24/7 GLOBAL COVERAGE
Extend support beyond local business hours with Yokogawa Votiva Solutions. Our Global 24/7 Extended Support and follow-the-sun model provide coordinated regional coverage for Microsoft Dynamics 365 and enterprise applications across time zones, bridging off-hour gaps for EU and US partners.
Local Business Hours (Day Shift): Your in-house team manages primary daytime support, core operations, and local customer relationships.
Extended Coverage (YVS Shift): YVS seamlessly takes over agreed support activities outside your local business hours and overnight shifts.
Coordinated Regional Handover: Teams share structured incident updates, daily logs, and next actions to maintain 100% operational continuity between time zone transfers.
Define a tailored support plan for your enterprise applications and Microsoft Dynamics 365 ERP and CRM, including:
Custom Coverage Windows: Flexible off-hour, weekend, and regional holiday support windows.
Proactive Management: Infrastructure monitoring, L1–L3 incident handling, and clear escalation workflows.
Strict SLA Targets: Rapid critical-incident response targets (including $<15$-minute P1 response times) under agreed service level agreements.
Note: 24/7 coverage availability depends on agreed combined service windows and scope.
Protect Local Teams: Reduce after-hours workload and eliminate night-shift burnout for your primary engineering teams.
Guaranteed Reliability: Set clear operational expectations with strict, measurable SLA commitments and $<15$-minute response targets for critical issues.
Cost-Effective Scalability: Expand support capacity and deliver round-the-clock coverage without relying solely on extra local recruitment.
Tell us about your applications, time zone coverage requirements, and SLA targets.
Send us a message and one of our experts will get back to you.
