Remote Assist

Dynamics 365 Remote Assist is a powerful tool that empowers first line workers to collaborate and solve problems with remote collaborators. Whether you’re using Microsoft Teams or Dynamics 365 Remote Assist, this solution reduces travel time and costs by enabling real-time troubleshooting and issue resolution.

It utilizes smart devices such as HoloLens, Android, or iOS devices to seamlessly manage operations and troubleshoot remotely and bring critical information to view for analysis and resolution.

Dynamics 365 Remote Assist - Yokogawa Votiva Solutions

Dynamics 365 Remote Assist Capabilities

Real-Time Collaboration: Allows technicians to share their live view with remote experts via video calls, facilitating immediate guidance and support.
Cross-Device Compatibility: Operates across multiple devices, including HoloLens, Android, and iOS, ensuring flexibility and accessibility.
Mixed-Reality Annotations: Enables users to draw and place annotations in a shared space, making it easier to communicate complex instructions visually.
Integration with Dynamics 365 Field Service: Seamlessly integrates with Dynamics 365 Field Service to access work order information and enhance service operations.
Documentation Access: Provides access to service-related documents during calls, ensuring technicians have the necessary information at their fingertips.
Recording and Capturing: Allows recording of video calls and capturing of snapshots for future reference and training purposes.
Remote Inspections: Facilitates remote inspections by enabling inspectors to collaborate and document asset quality without being onsite.
AI-Driven Insights: Utilizes AI to provide insights and analytics, helping to improve processes and decision-making.

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Remote Assist - Yokogawa Votiva Solutions

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