Field Service

Dynamics 365 Field Service is a powerful application that helps organizations deliver onsite service to customer locations. It combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues. It is a vital tool to streamline operations and improves customer satisfaction in many key industries such as utilities, healthcare, equipment maintenance etc.

Dynamics 365 Field Service Capabilities

Work Order Management: Defines the service work needed, primarily at customer locations, ensuring efficient tracking and resolution of issues.
Scheduling and Dispatch: Manages resources and equipment needed for customer service, visualizes onsite appointments, and optimizes service schedules with efficient routing and resource skill matching.
Communication Tools: Enhances collaboration between customer service agents, dispatchers, field technicians, customers, and other stakeholders.
Mobile Application: Provides an easy-to-use mobile app that guides technicians through schedule changes and service work.
Asset Management: Keeps track of customer equipment and service history, ensuring accurate and timely maintenance.
Preventive Maintenance: Automatically generates recurring maintenance appointments for equipment to avoid downtime.
Inventory, Purchasing, and Returns: Manages truck stock, purchase order requests and fulfillment, and product returns.
Billing: Generates invoices based on products and services delivered to customers.
Time Tracking: Helps track how resources are spending their time, whether they’re traveling, on break, or working.

Field Service - Yokogawa Votiva Solutions

Other Microsoft Dynamic 365 apps

Finance

Maximize financial visibility and profitability with Dynamics 365 Finance.

Supply Chain Management

Enhance your supply chain efficiency and visibility with Dynamics 365 Supply Chain Management

Commerce

Deliver unified, personalized, and seamless buying experiences for customers and partners with Dynamics 365 Commerce.

Human Resources

Empower your workforce and optimize your HR processes with Dynamics 365 Human Resources.

Project Operations

Maximize project efficiency and profitability with Dynamics 365 Project Operations.

Business Central

Streamline your finance, sales, purchasing, and inventory management with Dynamics 365 Business Central.

Dynamics AX

Migrating from Microsoft Dynamics AX to Microsoft Dynamics 365 in the Cloud

Sales

Unlock the power of next-generation AI to revolutionize your sales process with Dynamics 365 Sales.

Customer Insights

Transform customer engagement with data-driven insights using Dynamics 365 Customer Insights.

Customer Service

Deliver exceptional customer experiences with Dynamics 365 Customer Service.

Customer Voice

Get valuable insights into your customers' experiences with Dynamics 365 Customer Voice.

Remote Assist

Collaborate seamlessly and solve problems in real time with Dynamics 365 Remote Assist.

Guides

Provide hands-free, step-by-step guidance with Dynamics 365 Guides.

Fraud Protection

Detect and prevent fraudulent transactions, reduce chargebacks, and safeguard your revenue with Dynamics 365 Fraud Protection.

Intelligent Order Management

Streamline order management processes and improve customer satisfaction with Dynamics 365 Intelligence Order Management.

Why Yokogawa Votiva Solutions?

Locations Worldwide

Years Established in APAC

400

Microsoft Dynamics Experts

500

Microsoft Dynamics Implementations

CUSTOMER STORIES

Explore our customer success stories

Customer Stories

01.16.2024 D365CE helps professional service firms improve their customer relationships.

Centralized true-cloud Dynamics 365 helps improve customers’ satisfaction.

Customer Stories

01.16.2024 Centralized true-cloud Dynamics 365 helps meet customers’ satisfaction.

Centralized true-cloud Dynamics 365 helps meet customers’ satisfaction.

Customer Stories

01.15.2024 Leading Vietnamese English Training Services Center transforms operations and streamlines finances with cloud solutions

VUS (Vietnam USA Society English Training Services Center) underwent a complete digital transformation to combat a drastic decline in student numbers due to COVID-19.

Customer Stories

01.15.2024 De Heus elevates animal feed quality and streamlines operations with Dynamics 365 Finance and Operations

For over a century, De Heus, a global animal feed producer, has been at the forefront of sustainable and healthy animal nutrition.

INSIGHTS

Empower your decisions

Forrester Report – TEI of migrating Dynamics AX to D365 in the cloud

Report

Cost Savings And Other Business Benefits By Migrating To The Cloud-Native Dynamics 365 Platform From On-Premises Dynamics AX

Discover more

Unlock AI-powered productivity

Infographic

Empower your workforce with technology to achieve more and drive better business outcomes

Discover more

Proactively navigate emerging risks and market volatility

Infographic

The speed of business is accelerating, and adaptability is the new competitive differentiator

Discover more

Discover Copilot in Microsoft Dynamics 365 Sales

One pager

Equip your sellers with a CRM powered by next-generation AI. Yokogawa Votiva Solutions can support your organization to deploy and train your employees on Microsoft Dynamics 365 Sales. Unlock the productivity benefits of Copilot in Dynamics 365 Sales for your sellers.

Discover more

Become a leading company with an AI-powered ERP

Infographic

Today’s business landscape is rapidly and continuously evolving, making it more critical than ever to identify ways to stay ahead of the competition.

Discover more

7 essential CRM features

Infographic

The right CRM technology can empower your sales team to track customer interactions, build better relationships, and collaborate in person or remotely. Knowing the right features to look for when evaluating software to identify the CRM that will enable these improvements is essential.

Discover more

Achieving sales success with Microsoft Dynamics 365 Sales & AI

Infographic

Key considerations you need to know

Discover more

Move to the cloud with confidence

Infographic

Tackle cloud migration projects and unlock the business insights needed to adapt faster, work smarter, and perform better with Yokogawa Votiva Solutions.

Discover more

Unlock the possibilities of Microsoft Dynamics 365 Business Central

Infographic

Unlock the possibilities of Microsoft Dynamics 365 Business Central

Discover more

Work together work better with Dynamics 365 Business Central

Infographic

When your business and productivity applications work as one, it brings your people together and helps them to be more productive.

Discover more

How YVS and D365 excel with connected services for manufacturers

Infographic

Measurable results that boost product uptime, overall efficiency, and customer relationships

Discover more

Day in the life of an account executive

One pager

Let’s see how an AI- powered CRM eliminates inefficiencies throughout his day:

Discover more

Accelerate revenue with Microsoft Dynamics 365 Sales

Ebook

Enterprise companies face several challenges that impact seller productivity and their ability to close deals efficiently.

Discover more

Connect all your project operations within a single solution

Infographic

More and more companies today are transforming their business using service-oriented models.

Discover more

GET IN TOUCH

Send us a message and one of our experts will get back to you.

By submitting this form, I agree to the use or processing of my personal information by Yokogawa Votiva Solutions for the purpose of fulfilling this request and in accordance with Yokogawa Votiva Solutions’s Privacy Guidelines.