Customer Insights

Dynamics 365 Customer Insights allows businesses to unify customer data across various sources to get a single view of their customers. By integrating customer data from different touchpoints such as transactions, interactions, and demographics, Customer Insights helps businesses analyze customer behavior, preferences, and trends. This consolidated view enables businesses to personalize customer experiences, target marketing campaigns more effectively, and drive better customer engagement and loyalty.

Customer Insights unifies data from various sources, including CRM, ERP, social media, and marketing automation tools and leverages AI-powered recommendations for content ideas and streamline processes.

Dynamics 365 Customer Insights - Yokogawa Votiva Solutions

Dynamics 365 Customer Insights Capabilities

Unified Customer Profiles: Integrates data from multiple sources to create a comprehensive, up-to-date view of each customer.
AI-Driven Insights: Leverages AI to generate predictions, segments, and measures, offering deep insights into customer behavior and preferences.
Personalized Customer Journeys: Orchestrates personalized customer journeys across all touchpoints, enhancing engagement and loyalty.
Data Enrichment: Enhances customer data with additional information, such as interests and product usage, to provide a more detailed understanding of customers.
Real-Time Customer Engagement: Enables timely and relevant interactions based on real-time customer data.
Collaboration Across Teams: Facilitates collaboration between sales, marketing, and service teams by providing a unified timeline of customer interactions.
Advanced Analytics: Offers advanced analytics and reporting tools to help organizations make data-driven decisions and optimize customer experiences.

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Customer Insights - Yokogawa Votiva Solutions

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CUSTOMER STORIES

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Customer Stories

01.16.2024 D365CE helps professional service firms improve their customer relationships.

Centralized true-cloud Dynamics 365 helps improve customers’ satisfaction.

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01.16.2024 Centralized true-cloud Dynamics 365 helps meet customers’ satisfaction.

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01.15.2024 Leading Vietnamese English Training Services Center transforms operations and streamlines finances with cloud solutions

VUS (Vietnam USA Society English Training Services Center) underwent a complete digital transformation to combat a drastic decline in student numbers due to COVID-19.

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01.15.2024 De Heus elevates animal feed quality and streamlines operations with Dynamics 365 Finance and Operations

For over a century, De Heus, a global animal feed producer, has been at the forefront of sustainable and healthy animal nutrition.

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