Yokogawa Votiva Solutions and Microsoft Dynamics 365 unlock innovation
Customers today want engaging experiences and first-rate service. Manufacturers want more efficient processes and increased revenue. That’s why more and more manufacturers are turning to connected services. According to a recent study, half of surveyed manufacturers already have some form of a connected services strategy in place.1 Do you?
Yokogawa Votiva Solutions and Dynamics 365 offer cutting-edge connected services that boost uptime, enhance efficiency, and reimagine customer relationships. Smart and predictive capabilities help you realize new revenue streams and reduce expenses while simultaneously exceeding customer expectations.
In addition, access to a new layer of data enables service and inventory optimization, delivering a more efficient supply chain and timely customer service.
“With Dynamics 365 IoT Intelligence, we can rely on meaningful signals and insights, thus reducing the cycle time to action, keeping our teams engaged and delivering on our promise to our customers.” – Consumer Goods Manufacturer
1 IoT Signals Manufacturing Spotlight, August, 2022
2 Impact based on Microsoft benchmarking applied to leading Industry processes
3 EBTDA contribution
Yokogawa Votiva Solutions and Microsoft Dynamics 365 Transform your business with enhanced connected services
Optimize service operations: 363% Return on investment4
Yokogawa Votiva Solutions and Dynamics 365 lets you monitor your products and services in real-time, so that any issues can be proactively addressed before they become problems. “Just-in-time parts” help reduce expenses related to inventory management. IoT sensors trigger the automatic creation and scheduling of work orders. With a unified analytics experience, you can rapidly develop, train, and fine-tune machine learning (ML) models, or bring your own AI/ML models for customized insights.
Deliver exceptional service: 40% Improvement in product performance5
You want to do more than meet customer expectations. You want to exceed them. With Yokogawa Votiva Solutions and Dynamics 365, you can deliver exceptional service at the right time, the first time. Predictive maintenance decreases downtime and minimizes disruption to end users. Enhanced scheduling and field technician location information help keep technicians on schedule. Easy access to the latest customer information ensures that they arrive with the exact parts and information they need. This helps save you money in multiple ways, such as preventing the shipment of incorrect components.
Transform your business: 56% Surveyed customers reporting decreases in response time6
Yokogawa Votiva Solutions and Dynamics 365 converts customer service into a profit center with a scheduled services model based on IoT triggers and predictive maintenance. Always up-to-date customer profiles enable you to better understand your customer and their history at an elevated level. The trust created and connections made help you build your customer relationships, which help drive multi-year agreements that let you focus on end user business outcomes. With Product-as-a-Service capabilities, you can build new business models that further enhance customer experiences.
4 Forrester Total Economic Impact of Microsoft Dynamics 365 Field Service
5 Field Service News
6 SFG Analysts Take
