Professional Services

Build strong customer experiences and accelerate business growth using intelligent customer insights and process automation

Microsoft Dynamics 365 business solutions are designed for service industries, combining project management, resource management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction.

Why Microsoft Dynamics 365 for service industries?

With Microsoft Dynamics at its center, a service organization can modernize its workplace, provide efficient client service, manage a distributed talent pool, and maximize profitability—all with a low total cost of ownership (TCO) and rapid time to value. Dynamics 365 is designed to streamline project-based operations with real-time tracking capability, automate financial processes (with flexible billing models such as time and materials (T&M), fixed price, percentage of completion (PoC), etc. as well as drive innovation across the project development cycle. Dynamics 365 solutions are well proved and best suited by various local and global customers in service sectors (e.g., education, hospitality, fund management, professional auditing and consulting services, etc.)

  • Streamlined Project Lifecycle: Manage projects from initiation to closure, with tools for creating and tracking tasks, setting milestones, and ensuring on-time delivery.

  • Automated Workflows: Automate repetitive tasks like project approvals, resource allocation, and progress updates, freeing up valuable time for strategic work.
  • Integrated Budgeting & Cost Control: Set realistic budgets, track expenses in real-time, identify potential overruns, and maintain project profitability.
  • Collaboration Tools: Facilitate seamless collaboration between team members and clients through built-in chat, document sharing, and task management functionalities.

Skills Management: Maintain a comprehensive skills database for your employees, allowing for optimal resource allocation based on project requirements and expertise.

Time & Expense Tracking: Empower employees to easily track their time and expenses against projects, ensuring accurate billing and cost control.

Capacity Planning: Gain real-time insights into team capacity and workload to avoid overallocation and ensure efficient resource utilization.

Unified Client Management: Consolidate all client information and communication within a single platform for a holistic view of client relationships.

Service Delivery Management: Effectively manage service delivery schedules, contracts, and client expectations through centralized tools.

Flexible Billing Options: Handle various billing scenarios with ease, including hourly rates, fixed fees, value-based pricing, and retainer agreements.

Client Portal: Provide clients with a self-service portal to access project updates, track progress, and submit requests.

Customizable Dashboards: Access real-time dashboards that provide insights into project performance, resource utilization, financial health, and key performance indicators (KPIs).

Data-Driven Decision Making: Leverage rich data and reports to identify areas for improvement in project delivery, resource allocation, and pricing strategies.

Improved Forecasting Accuracy: Use historical data and trends to improve forecasting accuracy for project timelines, budgets, and revenue.

Seamless CRM Integration: Dynamics 365 integrates seamlessly with Dynamics 365 Customer Relationship Management (CRM) for a unified view of your clients and interactions.

Enhanced Security & Compliance: Benefit from robust security features and industry-compliant data storage to ensure client information and project data remain secure.

Scalability & Flexibility: The cloud-based solution scales to meet the needs of growing businesses and allows for customization to fit specific industry requirements.

CUSTOMER STORIES

Explore our customer success stories

Centralized true-cloud Dynamics 365
Customer Stories
D365CE helps professional service firms improve their customer relationships.
Centralized true-cloud Dynamics 365 helps improve customers’ satisfaction.
Professional Services - Yokogawa Votiva Solutions
Customer Stories
Leading Vietnamese English Training Services Center transforms operations and streamlines finances with cloud solutions
VUS (Vietnam USA Society English Training Services Center) underwent a complete digital transformation to combat a drastic decline in student numbers due to COVID-19.
Professional Services - Yokogawa Votiva Solutions
Customer Stories
De Heus elevates animal feed quality and streamlines operations with Dynamics 365 Finance and Operations
For over a century, De Heus, a global animal feed producer, has been at the forefront of sustainable and healthy animal nutrition.

Why Yokogawa Votiva Solutions?

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14
Locations Worldwide
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16
Years Established in APAC
+
400
Microsoft Dynamics Experts
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500
Microsoft Dynamics Implementations

Other Industries

Manufacturing
Manufacture a more resilient future by driving innovation, optimizing operations, and deepening customer relationships.
Retail & Distribution
Bring more dimensions to every retail experience with an industry-leading combination of capabilities, architecture, and AI—enabling you to engage customers with confidence and agility.

INSIGHTS

Empower your decisions

Connect all your project operations within a single solution
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More and more companies today are transforming their business using service-oriented models.
Become a leading company with an AI-powered ERP
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Today’s business landscape is rapidly and continuously evolving, making it more critical than ever to identify ways to stay ahead of the competition.
Unlock AI-powered productivity
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Empower your workforce with technology to achieve more and drive better business outcomes
Proactively navigate emerging risks and market volatility
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The speed of business is accelerating, and adaptability is the new competitive differentiator
Unlock the possibilities of Microsoft Dynamics 365 Business Central
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Unlock the possibilities of Microsoft Dynamics 365 Business Central
Work together work better with Dynamics 365 Business Central
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When your business and productivity applications work as one, it brings your people together and helps them to be more productive.
Move to the cloud with confidence
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Tackle cloud migration projects and unlock the business insights needed to adapt faster, work smarter, and perform better with Yokogawa Votiva Solutions.

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