Customer Voice

Dynamics 365 Customer Voice is a solution that enables you to collect, analyze, and track real-time feedback from your customers. It supports to create and distribute surveys, measure customer sentiment, and improve customer experience and loyalty. It’s all about understanding your customers better, turning raw data into deeper insights, and building brand loyalty by accelerating quick responses.

Whether it is to enhance your products, services, or overall business, Customer Voice provides an easy-to-use, scalable feedback management solution.

Dynamics 365 Customer Voice - Yokogawa Votiva Solutions

Dynamics 365 Customer Voice Capabilities

Survey Creation and Distribution: Allows for easy creation of customized surveys using templates and distribution across multiple channels like email and web links.
Real-Time Feedback Collection: Gathers feedback instantly from various touchpoints to gauge customer sentiment and preferences.
Data Integration: Merges feedback data with other Dynamics 365 applications and external systems to create a unified customer profile.
Advanced Analytics: Utilizes built-in analytics tools to uncover deeper insights, track key metrics like Net Promoter Score (NPS), and visualize data effectively.
Automated Actions: Sets up automated workflows to respond to feedback promptly, enhancing customer satisfaction.
Security and Compliance: Ensures data privacy and compliance with industry standards while managing customer feedback.

Customer Voice - Yokogawa Votiva Solutions

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Why Yokogawa Votiva Solutions?

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CUSTOMER STORIES

Explore our customer success stories

Customer Stories

01.16.2024 D365CE helps professional service firms improve their customer relationships.

Centralized true-cloud Dynamics 365 helps improve customers’ satisfaction.

Customer Stories

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