Customer Service

Dynamics 365 Customer Service is a powerful suite of capabilities designed to enhance customer support and optimize service operations. It supports tracking customer issues through cases, record all interactions related to a case, and share information in the knowledge base while efficiently routing work items using unified routing across channels, including voice.

Dynamics 365 Customer Service offers several integrations to enhance its capabilities such as Omnichannel for Customer Service which is robust application extends the power of Dynamics 365 Customer Service by enabling organizations to instantly connect and engage with customers across various digital messaging channels.

D365 Customer Service - Yokogawa Votiva Solutions

Dynamics 365 Customer Service Capabilities

Case Management: Efficiently tracks customer issues through cases, ensuring timely resolution and maintaining a comprehensive history of interactions.
Omnichannel Engagement: Manages customer interactions across various channels, including chat, email, phone, and social media, providing a seamless experience.
Knowledge Management: Utilizes a centralized knowledge base to equip agents with the information needed to resolve issues quickly and accurately.
AI-Driven Insights: Leverages AI to provide insights and analytics, enhancing customer satisfaction and agent productivity.
Service Level Agreements (SLAs): Defines and monitors service terms to ensure compliance with customer expectations and contractual obligations.
Unified Routing: Efficiently routes work items to the appropriate agents based on their skills and availability.
Collaboration Tools: Integrates with Microsoft Teams to enhance collaboration among agents and subject matter experts.
Self-Service Portals: Offers customers self-service options to find answers and resolve issues independently.
Reporting and Analytics: Provides detailed dashboards and reports to monitor performance and support data-driven decision-making.

Customer Service - Yokogawa Votiva Solutions

Other Microsoft Dynamic 365 apps

Finance

Maximize financial visibility and profitability with Dynamics 365 Finance.

Supply Chain Management

Enhance your supply chain efficiency and visibility with Dynamics 365 Supply Chain Management

Commerce

Deliver unified, personalized, and seamless buying experiences for customers and partners with Dynamics 365 Commerce.

Human Resources

Empower your workforce and optimize your HR processes with Dynamics 365 Human Resources.

Project Operations

Maximize project efficiency and profitability with Dynamics 365 Project Operations.

Business Central

Streamline your finance, sales, purchasing, and inventory management with Dynamics 365 Business Central.

Dynamics AX

Migrating from Microsoft Dynamics AX to Microsoft Dynamics 365 in the Cloud

Sales

Unlock the power of next-generation AI to revolutionize your sales process with Dynamics 365 Sales.

Customer Insights

Transform customer engagement with data-driven insights using Dynamics 365 Customer Insights.

Customer Voice

Get valuable insights into your customers' experiences with Dynamics 365 Customer Voice.

Remote Assist

Collaborate seamlessly and solve problems in real time with Dynamics 365 Remote Assist.

Field Service

Optimize field service operations and deliver exceptional customer experiences with Dynamics 365 Field Service.

Guides

Provide hands-free, step-by-step guidance with Dynamics 365 Guides.

Fraud Protection

Detect and prevent fraudulent transactions, reduce chargebacks, and safeguard your revenue with Dynamics 365 Fraud Protection.

Intelligent Order Management

Streamline order management processes and improve customer satisfaction with Dynamics 365 Intelligence Order Management.

Why Yokogawa Votiva Solutions?

Locations Worldwide

Years Established in APAC

400

Microsoft Dynamics Experts

500

Microsoft Dynamics Implementations

CUSTOMER STORIES

Explore our customer success stories

Customer Stories

01.16.2024 D365CE helps professional service firms improve their customer relationships.

Centralized true-cloud Dynamics 365 helps improve customers’ satisfaction.

Customer Stories

01.16.2024 Centralized true-cloud Dynamics 365 helps meet customers’ satisfaction.

Centralized true-cloud Dynamics 365 helps meet customers’ satisfaction.

Customer Stories

01.15.2024 Leading Vietnamese English Training Services Center transforms operations and streamlines finances with cloud solutions

VUS (Vietnam USA Society English Training Services Center) underwent a complete digital transformation to combat a drastic decline in student numbers due to COVID-19.

Customer Stories

01.15.2024 De Heus elevates animal feed quality and streamlines operations with Dynamics 365 Finance and Operations

For over a century, De Heus, a global animal feed producer, has been at the forefront of sustainable and healthy animal nutrition.

INSIGHTS

Empower your decisions

Forrester Report – TEI of migrating Dynamics AX to D365 in the cloud

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Cost Savings And Other Business Benefits By Migrating To The Cloud-Native Dynamics 365 Platform From On-Premises Dynamics AX

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Unlock AI-powered productivity

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Empower your workforce with technology to achieve more and drive better business outcomes

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Proactively navigate emerging risks and market volatility

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The speed of business is accelerating, and adaptability is the new competitive differentiator

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Discover Copilot in Microsoft Dynamics 365 Sales

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Equip your sellers with a CRM powered by next-generation AI. Yokogawa Votiva Solutions can support your organization to deploy and train your employees on Microsoft Dynamics 365 Sales. Unlock the productivity benefits of Copilot in Dynamics 365 Sales for your sellers.

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Become a leading company with an AI-powered ERP

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Today’s business landscape is rapidly and continuously evolving, making it more critical than ever to identify ways to stay ahead of the competition.

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7 essential CRM features

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The right CRM technology can empower your sales team to track customer interactions, build better relationships, and collaborate in person or remotely. Knowing the right features to look for when evaluating software to identify the CRM that will enable these improvements is essential.

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Achieving sales success with Microsoft Dynamics 365 Sales & AI

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Key considerations you need to know

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Move to the cloud with confidence

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Tackle cloud migration projects and unlock the business insights needed to adapt faster, work smarter, and perform better with Yokogawa Votiva Solutions.

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Unlock the possibilities of Microsoft Dynamics 365 Business Central

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Unlock the possibilities of Microsoft Dynamics 365 Business Central

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Work together work better with Dynamics 365 Business Central

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When your business and productivity applications work as one, it brings your people together and helps them to be more productive.

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How YVS and D365 excel with connected services for manufacturers

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Measurable results that boost product uptime, overall efficiency, and customer relationships

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Day in the life of an account executive

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Let’s see how an AI- powered CRM eliminates inefficiencies throughout his day:

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Accelerate revenue with Microsoft Dynamics 365 Sales

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Enterprise companies face several challenges that impact seller productivity and their ability to close deals efficiently.

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Connect all your project operations within a single solution

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More and more companies today are transforming their business using service-oriented models.

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